top of page
Ching Yan Chow
UX Research and Design Operations
Projects Test
Procurement Process and Management
Procurement offers the biggest opportunity for cost savings and operational excellence. I've outlined the process that's helped the company save $3 million dollars in the span of a fiscal quarter.
Service Edge Customer Appointment Application
An online Service Appointment Scheduler interface for OEM Dealerships
Tracfone Analysis for New Users
A brief analysis of Tracfone's User workflow for new members that have just started an account and where there are opportunities to optimize and remove distractions.
bottom of page